Your satisfaction is our priority. Review our comprehensive return, exchange, and refund policies.
30-Day Return Window
We offer a 30-day return period from the date of delivery. If you are not completely satisfied with your purchase, you may return the watch for a full refund.
Condition Requirements
The watch must be returned in its original condition with all original packaging, documentation, and accessories. The watch should not show signs of wear beyond initial inspection.
Return Process
Contact our customer service team to initiate a return. We will provide you with a prepaid shipping label and detailed instructions. Once we receive and inspect the watch, your refund will be processed.
Exchange Policy
Exchange Timeline
Exchanges are accepted within 30 days of delivery. If you would like to exchange your watch for a different model, please contact our team to discuss available options.
Exchange Process
Initiate an exchange request through our customer service. We will coordinate the return of your current watch and shipment of your new selection. Price differences will be adjusted accordingly.
Availability
Exchanges are subject to inventory availability. If your desired watch is not in stock, we will work with you to find a suitable alternative or process a refund.
Refund Policy
Processing Time
Refunds are processed within 5-7 business days after we receive and inspect the returned watch. You will receive an email confirmation once your refund has been initiated.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 3-5 business days for the funds to appear in your account.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping is free when using our prepaid label.
Frequently Asked Questions
What if the watch arrives damaged?
If your watch arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including all shipping costs.
Can I return a watch if I changed my mind?
Yes, you can return any watch within 30 days for any reason, as long as it meets our condition requirements.
How long does the return process take?
Once you ship the watch back to us, we typically receive it within 3-5 business days. After inspection, refunds are processed within 5-7 business days.
Are there any restocking fees?
No, we do not charge restocking fees for returns that meet our policy requirements.
What if I lost the original packaging?
While we prefer returns with original packaging, we understand this may not always be possible. Contact our team to discuss your specific situation.